**If you send me an email and you don't receive a reply in 96 business hrs Monday-Friday check your spam/junk mail folder. To avoid this just add my email address edibleimages@sweetcustomcreations.com to your contacts and you will receive all of my emails in your inbox.
Payment Methods: I accept PayPal and all Major Credit/Debit Cards.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Shipping Information:
Please allow a couple of extra days when trying to choose your shipping method. USPS - UPS - FEDEX may experience delays which may include but not limited to employee shortages/postal holidays/weather and your package may take a day or two longer to get to you. These delays are beyond my control. Remember USPS only guarantees Express Shipping, UPS only guarantees Next Day Air and FEDEX only guarantees 2 Day AM and Overnight shipping methods.
Location: I am located in Appleton, WI. Shipping available anywhere in the US. Unfortunately at this time I do not offer local pickup or International shipping.
Order Processing: Most orders are processed and shipped out within 1-2 business days; depending on time of day received and volume of daily orders. Please keep in mind processing time may take up to 6 business days if you are requesting a proof or current workload is busy. Orders are only shipped out Monday thru Friday, excluding postal holidays. No orders will be shipped out on on Saturdays or Sundays. A shipping confirmation with tracking number will be emailed to you once your order has been shipped out.
Proof Processing: If you are requesting a proof to be sent to you before your order is printed and shipped out it will be emailed to the email address on order form within 24-96 hours/1-4 business days Monday-Friday, excluding postal holidays. Processing/shipping may be delayed until approved however if no response is received within 2 days your order may be printed and shipped out within 2-6 business days in order to avoid further delays. Please make sure to include a valid email address on your order form and to check emails frequently to avoid any processing/shipping delays. Emails may go to your spam/junk mail folders, you can avoid this by adding my email address to your contacts: edibleimages@sweetcustomcreations.com
Changes After Ordering: If you need to make any changes to your order after you place the order, do NOT place another order, please email me and I can make the changes for you. If you place a duplicate order and then want to cancel the original one, you will be charged a 25% cancellation fee, so please email me first if you need to make any changes.
Available Shipping Methods:
- USPS First Class Ground Advantage (4-6 business days - estimated) = $0.00
- USPS Priority (2-3 business days - estimated) = $12.49
- USPS Express (1-2 business days - guaranteed, excludes Alaska and Hawaii) = $37.49
*** Effective 11/6/23 USPS no longer guarantees Express shipping to Alaska and Hawaii, see USPS postal website for more information.
- UPS Ground (1-5 business days - estimated) = $12.79
- UPS 3 Day Select (1-3 business days - estimated) = $14.79
- UPS 2nd Day Air (1-2 business days - estimated) = $23.79
- UPS Next Day Air Saver (guaranteed by end of next business day) = $50.79
- UPS Next Day Air (guaranteed by 1:30pm next business day) = $56.79
- FedEx Home Delivery (1-7 business days - estimated) = $19.99
- FedEx Express Saver (1-3 business days - estimated) = $51.99
- FedEx 2 Day (1-2 business days - estimated) = $61.99
- FedEx 2 Day AM (1-2 business days guaranteed by 1:30pm) = $71.99
- FedEx Standard Overnight (guaranteed by 8pm next business day) = $119.99
- FexEx Priority Overnight (guaranteed by 1:30pm next business day) = $126.99
- FedEx First Overnight (guaranteed by 9:30am next business day) = $162.99
Shipping days are only estimates unless stated as guaranteed. Shipping delivery times will vary and I cannot be responsible for postal delays. Keep in mind USPS, UPS and FEDEX do not include Saturday/Sunday and postal holidays as business days, and they do not count the day your order is shipped out when estimating time frame to receive.
Shipping estimates do NOT include processing time. Processing time is 1-6 business days Monday-Friday.
Due to the varied times that the shipping companies do daily pickups it is NOT guaranteed your order will ship out on the same day you placed it, please keep this in mind especially when you are placing an order with a Next Day or Overnight shipping method.
All USPS, UPS and FEDEX shipping methods include up to $100 in insurance, if you need to purchase additional insurance please contact me.
Please select the correct shipping method at time of checkout in order to receive your order in time. I will not email you to let you know that you chose the wrong shipping method or need to upgrade the shipping method as I receive hundreds of orders a week and this interrupts processing time. Every order is important to me and I try to get them out as fast as I can.
Sometimes there are unexplained postal delays, especially around any postal holiday, so please take that into account when you choose your shipping method. Shipping time frames are estimates only and not guaranteed unless noted. USPS suspends all guarantees between December 22-25. I know shipping is expensive, and I don't want you to pay extra shipping priorities if you do not need it, however please do not choose something cheaper and expect delivery on time. If your party is important to you, choose the shipping method you need. Remember, plan for the unexpected!
Shipping Address: Please make sure the shipping address you enter on the order form is correct with USPS/UPS. If it is incorrect USPS will send it back to me and I will not resend another one for free or give any refund due to the nature of the item. If it is incorrect and UPS finds the correct address, for example a different zip code UPS will automatically correct the address and charge you $18+ for that change. I try to check the addresses before shipping but that verification process interrupts the processing time so please double check your shipping address on form. I understand typing mistakes happen from time to time but it only takes a few seconds to double check it.
UPS and FEDEX will only ship to valid street addresses they do not deliver to PO Boxes or military addresses. If shipping to a PO Box or military address you will need to use one of the USPS shipping methods.
Packaging: Edible images are shipped in sturdy cardboard envelopes with DO NOT BEND stickers on both sides to ensure your topper is not damaged during shipment. Your edible image is sealed in a plastic ziplock bag and a sheet with detailed instructions and tips on how to apply your topper is included.
Cancellations: Unfortunately once your order has entered the processing stage you will not be able to cancel your order. If you cancel the order before the processing stage there is a 25% cancellation fee to cover the charges I incur. Please ensure you are committed to ordering, as this policy is non-negotiable.
Return Policy: ALL SALES ARE FINAL! I do not accept returns or give refunds on edible images due to the nature of the item. If there is an error on my part I will send you a replacement. I do not give refunds on items that are not received on time due to the postal delays so please choose the appropriate shipping method you need at time of checkout. Remember postal estimates do NOT include processing times.
Reversed Charges: You agree that, if you dispute a charge with your credit card company, you will pay any charge back costs incurred related to reversed charges as well as the initial charge you are disputing.
Delayed/Received Late: Please understand once your package has been scanned and in the possession of USPS/UPS/FEDEX, I have no control over the operations or efficiency of the postal service. I can only provide you with the tracking number for your order. You will need to contact USPS/UPS/FEDEX for more information and/or file a claim with them.
Damaged: Images are packaged and protected very well and I have an extremely low rate of damages. However, it does occur on occasion. If your product is damaged during shipment please email me a photo of the damaged edible image to edibleimages@sweetcustomcreations.com and you will receive a replacement edible image or a store credit minus shipping cost. No replacements or refunds will be given for any damages caused while applying the edible image so please read the detailed instructions carefully and ask any questions before applying.
If your product is damaged during shipment you will need to contact USPS/UPS/FEDEX and file a damage claim.
Lost or Stolen: If your order is lost or stolen please file a claim with USPS/UPS/FEDEX. Refunds will not be given for any returned orders, so please make sure your address is correct.
Returned to Sender: Orders that are returned to me due to no fault of my own will not be reshipped. I don't physically receive these items as they go to a digital mailbox and they are shredded there. If an order is returned to me and I am at fault I will reship you a new order. Refunds will not be given for any returned orders, so please make sure your address on order form is correct.
Digital File Orders: If you ordered a digital file it will be emailed to the email address on your order form within 24-48 hours/1-2 business days (Mon-Fri) excluding holidays. If you are requesting personalization on a digital file, it will be typed up by me manually and then a sample will be emailed to you within 24-48 hours/1-2 business days (Mon-Fri) (excluding holidays) to proof before I send you the final digital file. Please remember to add my email address to your contacts so you receive the emails in your inbox and they don't get lost in your spam/junk mail folder: edibleimages@sweetcustomcreations.com A digital file is a file that is emailed to you and you print it out yourself. If you are wanting to get it printed at a photo lab or bakery please check with them first about their printing policies before ordering to make sure you will be able to print it there as some of them have certain policies on what they are allowed to print. Refunds are NOT given if your photo lab/bakery will not print them so please make sure to check with them before purchasing.
Color Disclaimer: Edible inks (food coloring ink) are using to print the images, some colors may not print with exactly same shades as they appear. This is a known issue with all edible print systems and considered being normal. Black food coloring is made using many colors, as a result any areas with grey shading can sometimes have a blue, green or purple hue to them, although the printers have been calibrated to avoid or at least minimize such effect whenever possible and it almost never happens. This will be more apparent in black and white photos. Colors like blue, green, red, yellow, orange, pink and purple print well but may not be exact matches. Edible inks will not print exactly the same as regular printer inks. Colors may vary but will look superior! The colors will also brighten up once they absorb into the frosting/icing. Due to the nature of edible inks and icing sheets exact color matches can not and will not be guaranteed. Same apply for lighting conditions since every monitor will render images differently.
Personal Photos depending on the quality, lighting conditions when the photo was taken and darkness of colors in the picture being sent to me may not print out correctly. Unfortunately most of the time there is no way to tell ahead of time how the photo will look when printed on a frosting sheet so if you have a large order I suggest ordering 1 in advance to see a physical sample before placing a large edible image order.
**Also be aware that some images especially if the design is very light that they may not show up exactly as shown on the screen on small sizes like the 1.25" and 1.5" round size due to how small the size is. Please don't hesitate to contact me with any questions you may have prior to placing your order, will answer them as best as I can, thanks.
Contact Information: Email me anytime at edibleimages@sweetcustomcreations.com
