DIGITAL FILES

• A digital file is a file that is emailed to you and then you can print it out yourself or take it to a photo lab/bakery to have it printed.
• No physical item will be shipped to you when you order the "digital file"
• Digital files will be emailed to the email address on your order form within 24-48 hours/1-2 business days Monday-Friday, excluding holidays.
• If you are requesting personalization on the digital file image, it will be manually typed up and a sample will be emailed to you within 24-48 hours/1-2 business days Monday-Friday (excluding holidays) to proof before the final digital file is sent to you.
• Add my email address to your contacts so you receive the emails in your inbox and they don't get lost in your spam/junk mail folder:  edibleimages@sweetcustomcreations.com 
• Digital files are NOT edible unless you have them printed on frosting sheets with a cake printer and edible ink (some bakeries can do this for you).
• If printing at a photo lab/bakery please check with them first about their printing policies for the specific image before ordering to make sure you will be able to print it there as some of them have certain policies on what they are allowed to print. Refunds are not given on digital files for any reason due to the nature of the item.
• Please note most sizes are printed on 8.5x11" paper size except for these: 1/2 sheet will need to be printed on an 8.5x14 legal size paper, 10" round and the Full sheet will need to be printed on 11x17" paper size (need wide format printer for these). 
• I do NOT claim ownership of any licensed graphics, they are for inspiration only. It is very important to note that copyright restrictions on licensed images only permit graphics to be used for one time personal use such as birthday parties. Not all photo lab/bakeries are aware of this policy and if you have issues with a photo lab/bakery refusing to print for you, please try another local photo lab/bakery or print at home yourself. There will be NO copyright release from me, so please make sure the printing company/bakery you'll be using doesn't need any of this. I am not liable for any printing issues between you and the printing agency/company. You can either find another printing company or print it yourself at home. NO refund will be given if your print shop/bakery refuses to print your purchased digital file. 

SAVING AND DOWNLOADING YOUR FILE(S):

• Click on the attachment in your email and save/download the file to your computer, USB flash drive or disk. From there you can print to your home computer, upload to an online printing vendor or take into a printing vendor/bakery to have printed for you. 
• Keep in mind that cell phone and iPad providers tend to condense/reduce attachments/files sizes. This may be due to the storage space allotted on the devices. Not sure. This may cause issues when trying to upload to an online printing vendor as the file may no longer be the original 300 DPI file size required by online printing vendors. My recommendation is to upload/download the file(s) from a computer to eliminate this issue.

WHY IS MY FILE NOT PRINTING CORRECTLY:

• Please keep in mind that I create the files to have printed and I'm not responsible for the printing aspect of the files. That is solely the responsibility of the buyer due to the many variables listed below that are out of my control as you are not using my services for printing. I am in no way affiliated with the outcome.
• Your files will print "exactly" as they view. If they look different in any way once printed, that's a technical issue with your printing vendor NOT the files sent to you. As jpg and png files can't physically alter in any way as I only work with crisp and authentic graphics and fonts. 
• When your file(s) view crisply but "PRINT" blurry, 99.9% of the time that means that the file(s) were saved incorrectly (see tips above under saving and downloading your files).
• Your printing vendor is not printing the file(s) at the best quality or as a 300dpi high resolution file. If you're not pleased with the outcome of their printing, Tell them you'd like your files printed at a better quality or ask for a manager. It's well known that employees are not trained properly back in the printing departments of many well known retailers. It is not uncommon for your file to not print correctly. So be sure to get a manager involved if you are not satisfied. 
• Your printing vendor requires borders or bleed lines. Your file does not come with borders or bleed lines.
• Do not save the file from a cell phone or iPad as your providers tend to condense the file as needed for their small devices. To ensure integrity of the files please be sure to save the file from a computer.
• Colors may vary from one computer monitor to another, quality of printer used as well as many different types or brands of paper and ink you're printing with. I am not responsible for the resulting color variations due to the many variables involved.

PRINTING WITH ONLINE OR WALK-IN VENDORS:

• Please keep in mind that I create the files to have printed and I'm not responsible for the printing aspect of the files. That is solely the responsibility of the buyer.
• Some printing vendors require white borders or bleed borders. My images do not come with them and come exactly as shown in the listings. No exception.
• If you're using an online vendor or walk-in photo lab/bakery to print out your printables, please call them to ask about their uploading processes as I'm unaware of how that vendor may operate and is a completely different service than I offer.
• Your files will print exactly as they view (without any watermark lines). If they look different in any way once printed, that's a technical issue with your printing vendor NOT the files sent to you. As jpg and png files can't physically alter in any way. For example, if the files "view" crisply but "print" blurry, that means that the files were saved incorrectly and you're printing a lower resolution than provided to you. You will need to go back to the original files sent to you and follow the instructions provided to properly save them. If the files printed in slightly different colors, that is due to the quality of the printer being used to print your images and/or how their printers/printer settings are calibrated to receive and print colors.
• Note, if you have a lab print them, you may need to ask them to print your order without the "auto correct" so the colors print appropriately.
• Colors may vary from one computer monitor to another, quality of printer used as well as the many different types or brands of paper and ink you're printing with. I am not responsible for the resulting color variations due to the many variables involved.

PRINTING COPYRIGHT IMAGES USED ON PRINTABLES:

• Many photo labs/bakeries are unable to print these popular party printables due to the copyright images used on them so it's best NOT to call them ahead of time informing them of your printing project. Below is a listing of professional printing vendors provided by feedback received from previous clients that will help you in finding locations to print them at.
• If any of the locations are unable to print your project, many of my clients will go to a different location (either same vendor down the street or different entirely) and have had great success printing.
• Use a printing kiosk to avoid copyright issues. You can avoid such issues by using many store's printing kiosks located in their photo department. These are great because you can immediately print your images and pay at the counter hassle free (some places like Walmart will give you a free envelope upon checking out). 
• Popular places to print: walgreens.com, cvs.com, vistaprint.com, Walmart, Target, Shutterfly, Sam's Club and some Costco and Kinko loacations. 
• Places that may not print (but try them just in case): Some Walmart, Costco and Kinko's locations and most Staples, Office Depot, Office Max locations.
• Printing on 8.5x11" sheets: Target, Costco, Sams Club, Walgreens.com, CVS.com, Walmart, Kinkos, some Staples, Office Max and Office Depot locations.
• Walk-in Printing: Order on CVS.com or Walmart.com and you can walk in right away to pick up your prints, some Staples, Office Max and some Office Depot locations.
• Overnight Printing: Walmart, Kinkos, some Staples, Office Max and some Office Depot locations.

PRINTING TIPS IF PRINTING AT HOME:

• Please keep in mind that I am ONLY responsible for creating the files to have printed and I'm not responsible for the printing aspect of the files. That is solely the responsibility of the buyer and are expected to have basic printing knowledge. 
• Your files will print exactly as they view (without any watermark lines). If they look differently in any way once printed, that's a technical issue with your printer/printer settings NOT the files sent to you. As jpg and png files can't physically alter in any way. For example, if the files "view" crisply but "print" blurry, that means that files were saved incorrectly and your printing a lower resolution than provided. If a portion of the file is printing, that's an indication that you'll need to select "fit to page" in your printer settings so that it'll print the entire page. If the files are printing in slightly different colors, you might want to check the ink cartridges to see if they need to be replacement or adjust the intensity settings on your printer. Generally, these solutions always solve these common problems.
• Colors may vary from one computer monitor to another, quality of printer used as well as the many different types of brands of paper and ink you're printing with. I am not responsible for the resulting color variations due to the many variables involved.
• All files are 300dpi high resolution files that are (huge) for professional printing quality, but print at the requested size you choose. If your files are printing at a different size, go back and print from the files originally emailed to you from a computer (not a cell phone or iPad) and try printing again. Be sure to "fit to page" if needed. 
• Most common printing issue before printing go to your printer settings and look for the wording that looks something like "fit to page" and select that option. Otherwise, you may print a large portion of the printable you're trying to print. 
• You might also verify in the paper size settings of the software you're printing with that the page size you are feeding into the printer is the size of the printable you're trying to print. 
• Please note most sizes are printed on 8.5x11" paper size except for these: 1/2 sheet will need to be printed on an 8.5x14 legal size paper, 10" round and the Full sheet will need to be printed on 11x17" paper size (need wide format printer for these). 
• Also set your margin settings to "0" and it will automatically default to the smallest margin setting the software will allow so that as much as the printable will print for you. Photo printers allow you to print to the edge of the paper leaving no white border. Please check printer settings to change to borderless printing option.